Major accountabilities:

• General administrative support: Deals with complex administrative and organizational assignments independently and takes care of general administrative tasks.
• Involved in orchestration of annual strategic planning processes and above country presentations.
• Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines services that are specific to the department.
• Accommodates customer’s specific needs.
• Work processes in own area of responsibility: Initiates new processes or modification of processes and coordinates the introduction of new or modified processes.
• Handling of administrative projects: Acts as project coordinator/manager for administrative projects (design, planning, implementation, communication, etc.) -Supervisory tasks: Mentors temporary employees or apprentices or assumes a limited project coordination/management role.
• Proactively engage stakeholders to ensure that on site client’s expectations are met through high levels of customer service -Effectively manage service vendor to ensure an on time deliverable system.
• 24/7 emergency call support and site attendance is required.
• Flexibility and ownership of the overall operations.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt

Key performance indicators:

• Enhance operational effectiveness and efficiency
  -Consistently monitor and control the quality of performance
  -Reduce operational costs

Minimum Requirements:
Work Experience:

• Cross Cultural Experience.
• Collaborating across boundaries.
• At least 3 years working in administrative professional

Skills:

• Quality decision making.
• Managing resources.
• Creativity and visioning.
• Being assertive.
• Conflict management.
• Challenging the status quo.
• Influencing and persuading.
• TA Strategy Prioritization.
• Strong organization and project management.
• Analyzing stakeholder requirements.

Languages :

• English and Chinese