Key responsibilities:

• Act as people manager and subject matter experts for specific processes, systems/tools (departmental/cross-departmental), maintains relevant KPIs, dashboards, and overall team management (setting objectives, performance management, people development, etc)
• Monitor KPIs, dashboards, and financial reporting on spend scope.
• Perform quality checks and resolve issues in P&O, Procurement, and Finance. Serve as liaison for financial processes and KPIs. Conduct month-end reporting and accruals with BPA. Work with AP, procurement, and vendor management teams to resolve issues and optimize processes.
• Lead process improvements and knowledge sharing across relevant departments. Interpret and administer policies affecting business operations.
• Manage PO processes: validation, creation, tracking, approvals, and updates. Maintain vendor relationships, updating information and requesting quotes. Monitor complex multisite POs and act as a contact for operations support. Oversee data extraction from SAP, maintaining a centralized database for PO and invoice management. Generate reports on expiring POs, missing invoices, and payment status.
• Engage with global stakeholders and service suppliers to ensure smooth operations. Develop and manage automated communication workflows for outstanding actions. Implement quality governance cycles with regular audits to improve process efficiency.
• Design dashboards to track KPIs like PO closure rates, response times, and invoice processing. Lead projects aimed at enhancing P2P processes and managing system integration. Ensure compliance with policies and regulatory requirements in P2P operations.
• Monitor team performance and recommend improvements for efficiency and effectiveness.
• Serves as single point of contact for operations leads whom are supported. Global interactions within and outside business unit, stakeholders, external partners, and service suppliers. Leads contact with NVS stakeholder responsible for overall operations support within the function.

Main requirements:

• Degree or Equivalent: Bachelor’s degree in Finance, Accounting, Operational Management, Business, or a related field.
• Operational Experience: At least 7-10 years of operational or financial experience. Experience with purchase order management, vendor management, operations support preferred.
• Strong people management skills, including 3rd party / contractors. Demonstrated capability developing people and teams.
• Customer Focus: Strong customer-focused mentality with proficiency in English (both oral and written).
• Technical and Organizational Skills: Excellent technical skills and attention to detail.
• Software Proficiency: Working knowledge of Microsoft Office 365 and SAP/Ariba/Service Now.
• Collaboration: Experience working with support teams/functions
• Strategic Thinking: Ability to understand business priorities.
• Communication Skills: Demonstrated track record in stakeholder engagement, training, and effective presentation skills.
• Ability to work across a multi-functional working environment and/or experience partnering in a global environment across multiple time zones.

    Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.